February 10, 2018
In cooperation with the U.S. Consumer Product Safety Commission (CPSC) and in the interests of public safety, Lenovo is voluntarily recalling some ThinkPad X1 Carbon 5th Generation laptops.
Lenovo has determined that a limited number of such laptops may have an unfastened screw that could damage the laptop’s battery causing overheating, potentially posing a fire hazard.
To confirm if your ThinkPad X1 Carbon 5th Generation laptop (Machine Types: 20HQ, 20HR, 20K3, 20K4) is affected, follow the instructions here.
Lenovo is offering a free service inspection program for all affected ThinkPad X1 Carbon 5th Generation laptops. If your laptop is confirmed to be affected, follow the instructions below in the “My laptop is affected” section.
Should you have any further questions, you may contact Lenovo Services at 1 800-426-7378 for U.S. residents, 1 800-565-3344 for Canadian residents or an authorized Warranty Services Provider. International contact information for recall support is available at Phone List. When you contact a technical support representative, please advise them you are calling in reference to the ThinkPad X1 Carbon 5th Generation laptop recall.
Lenovo values you as a customer and regrets any inconvenience this recall may cause.