As the popularity of cryptocurrency platforms like Coinbase, Binance, Kraken, and others continues to grow, so does the creativity of scammers looking to exploit users. One of the most deceptive and dangerous threats is the tech support scam, where fraudsters impersonate customer service representatives to steal your funds or personal information.

What Are Tech Support Scams?

Tech support scams involve criminals pretending to be from a legitimate crypto exchange or wallet provider. They may contact you via phone, email, or even social media, claiming there’s an issue with your account that needs urgent attention. Their goal is to trick you into giving them access to your account or transferring your crypto to their wallet.

Common Red Flags to Watch For

Scammers often:

  • Set up fake support websites or phone numbers that appear in search results.
  • Call or message you pretending to be from a crypto platform’s support team.
  • Ask for your login credentials, 2FA codes, or recovery phrases.
  • Request that you transfer funds to a “secure” wallet.
  • Instruct you to install remote access software like AnyDesk or TeamViewer.

What Legitimate Crypto Platforms Will Never Do

Whether you’re using Coinbase, Binance, or any other reputable platform, remember that legitimate support teams will never:

  • Ask for your password, 2FA code, or seed phrase.
  • Request remote access to your device.
  • Direct you to send crypto to an external wallet for “security” reasons.
  • Initiate unsolicited contact asking for sensitive information.

How to Protect Yourself

To stay safe:

  • Only use official websites and verified contact methods for support.
  • Bookmark the official support page of your crypto platform.
  • Enable strong two-factor authentication (2FA).
  • Never share your recovery phrase—not even with support staff.
  • Be skeptical of urgency—scammers often create panic to cloud your judgment.

What to Do If You Suspect a Scam

If you think you’re being targeted:

Lock your account if you believe it may have been compromised.

End the conversation immediately.

Do not click on suspicious links or download unknown software.

Report the incident to the platform through their official support page.