Effective Date: May 1, 2018, updated January 1, 2024

US Service Center (“US Service Center”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information, including Personal Information that we obtain about visitors to our website www.usservicecenter.com (“Website”) and the services available through our Website (“Services”).

“Personal Information” means any unique information or set of information that could be used to identify or contact an individual, such as the individual’s name, title, mailing address, email address, phone number, employer/profession, login information, password, payment card information or other specific types of personal information.

Types of Information and Collection Methods

Information Submitted by You

You may be asked to provide Personal Information anytime you are in contact with US Service Center.  US Service Center may collect Personal Information about you (and through third parties or other sources where permitted by law) when you interact with us, such as creating or registering for an account, using our products and services, downloading our software, requesting information, requesting notifications for service bulletin or products and services updates, participating in surveys, submitting a job application or when you otherwise actively send us data and Personal Information.  In each such instance, you will know what data we collected because you voluntarily submitted it.  You are not required to provide any Personal Information that we have requested, but if you chose not to do so, you may not be able to access certain content on our Website or products and services offered or we will not be able to respond to any inquiries you may have or process your orders.

You may also submit technical information to US Service Center such as designs, ideas or data, that you transmit to or post on any of our Website for purposes not limited to contest participation. Such submission is considered and treated by US Service Center as nonconfidential and nonproprietary.  By providing these submissions, you grant US Service Center a nonexclusive, royalty-free, perpetual, irrevocable, sublicensable right to disseminate, display, use, modify, copy, adapt, and translate the submission for any purpose whatsoever, whether commercial or noncommercial, throughout the world in any media. You also grant us the right to use the name you submit in connection with your submission, if we choose.  You represent and warrant in making these submissions that you own or control all rights to these submissions, and that use of your submissions will not cause injury to any person or entity including US Service Center.  You will indemnify us for all claims resulting from your submissions.

If you choose to provide US Service Center with a third party’s personal information (such as name, email, and phone number), you represent and warrant that you have the third party’s permission to do so. Examples include forwarding reference or marketing material to a friend or sending job referrals.

Information Collected Through Third-Party Sources
We may also collect information about you through our trusted third-party sources to assist us in providing product and service offerings to you.

Information Automatically Collected
Like many other websites, US Service Center uses automatic data collection tools, such as cookies, embedded web links, web beacons, gifs and other similar technologies.  These tools automatically collect certain standard information that your browser sends to our Website when you visit our Website or use our Services, such as your domain name, your browser type, operating system, web pages you view, links you click, your IP address, the length of time you visit our Website or use our Services, the referring URL or the webpage that led you to our Website. Please see the section “Cookies and Similar Technologies” below for more information.

Combination
We and the third parties we engaged to provide services on our behalf may combine the information we collect from you over time and across our Website with Personal Information that you actively submit, to the extent permitted by applicable law.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How We May Use Your Information

We may use your information for purposes of operating our business and other legitimate purposes permitted by applicable law.  We may use your personal information in the following ways:

  • To communicate with you about our products or services, respond to your inquiries, fulfill and process your request for our products and services, including helping you to complete transactions, process payments, and other customer service purposes.
  • To enable you to use certain features of our product and services
  • To administer the careers portion of the Website and process your application.
  • To better understand how visitors use our Website and products and services, both on an aggregated and individualized basis, in order to improve our Website and products and services and for other research and analytical purposes.
  • To send communications to you, either from US Service Center directly or from our partners, including for marketing, newsletters, promotions, customer satisfaction surveys purposes and other communications related to our business, including information about our solutions we think may interest you.  You can edit your communication preferences for receiving marketing emails as further explained below.

How We Share Your Information

We are not in the business of selling or sharing your Personal Information with third parties for marketing purposes unless you have granted us permission to do so.  We may share and use your Personal Information as described below:

  • With our affiliates and subsidiaries worldwide.
  • With third-party vendors, service providers, contractors or agents as required to perform specific purposes on our behalf.   Examples are not limited to delivering packages, processing credit card payments, checking for export compliance, and providing customer service. They have access to customer information to perform their jobs, but may not use it for other purposes.
  • To geographically or sectorally relevant resellers and/or distributors, particularly if you or your company have purchased through a third party before.  These companies and persons often provide service to US Service Center’s customers. They have access to customer information to perform their jobs, which is not limited to marketing US Service Center products, but may not use it for other purposes.
  • To comply with the law, a judicial proceeding, court order or a subpoena other legal processes, such as requests from public and governmental authorities or law enforcement, or to exercise our legal rights or defend against legal claims.
  • Where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, brand protection, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as otherwise required by law.
  • In connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you do not wish us to share your information as described below, you may choose not to supply any Personal Information to us when entering information into your account profile on our Website or by not placing orders for our products and services.

We reserve the right to fully use and share information on an aggregated basis, which is not personally identifiable about the user, with third parties for marketing, advertising, research or similar purposes.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We May Use Cookies and Similar Technologies to Collect Information

We and our third-party service providers use cookies and other common web tracking mechanisms to track information about your use of our Website and Services.  We may use this information, which is collected and remains in aggregate form, to understand how visitors use our Website so that we can better tailor our interactions with you when you browse our Website and to improve our Website.

A cookie is a small data file that our website stores on your computer hard drive for record-keeping purposes.  We use cookies for website administration, such as maintaining your log-in or your preferences, to keep track of your navigation through our Website and to observe your navigation across other sites in order to better match your interests to US Service Cente’s products and services.  Most web browsers automatically accept cookies.  If you prefer not to receive cookies, you can set your browser to allow you to refuse the setting of all or some cookies.  You can also refuse all cookies by turning them off in your browser.  Although you may still use our Website without the cookie, some areas or features of our Website or Services may not function for you.

Third-Party Analytics

We also use automated devices and applications, such as Google Analytics to collect information in an anonymous form about how visitors use our Website.  For information on Google’s privacy policy, please visit http://www.google.com.  We also may use other analytic means to evaluate the use of our Website and Services and for analysis and statistical purposes.  We use these tools to help us improve our Services, performance and user experiences. These third-parties may use cookies and other tracking technologies to perform their services.

Do Not Track

Some web browsers may let you enable a “do not track” feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked.  This is different than blocking or deleting cookies, as browsers with a “do not track” feature enabled may still accept cookies.  There is currently no industry standard for how companies should respond to “do not track” signals, although one may develop in the future.  We do not respond to “do not track” requests or signals at this time.  If we do so in the future, we will describe how in this Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We keep data in California and also have servers, employees, and contractors around the United States of America and around the world in various locations.  As US Service Center is a global organization, we may transfer your Personal Information to US Service Center in the United States or to any US Service Center subsidiaries and affiliates worldwide or to third parties and business partners that located in various countries around the world.  By using our Website or providing any Personal Information to us, you fully understand and consent to the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different.  We will retain and use your Personal Information as needed to fulfill the purpose for which it was collected.  We will retain and use Personal Information as necessary to comply with our business requirements, legal obligations, resolve disputes or enforce our agreements.  Subject to any applicable business, legal, or regulatory requirements, we delete or erase Personal Information when it is no longer required to enforce our rights or meet our obligations.

Children’s Privacy

Our Website and Services are intended for adults.  We do not intentionally or knowingly accept, collect, use or disclose personal information from anyone under the age of 13 and we request that individuals under the age of 13 not submit any personal information on the Website.

Our Website and Services may contain links to third party websites or automatically produce search results that refer or link to other party websites.  US Service Center is providing these links to you only as a convenience and the inclusion of any of these links does not constitute any endorsement by US Service Center.  Links to other websites are not under the control of US Service Center and US Service Center is not responsible for the content or the accuracy or reliability of any such contents and materials made on any linked site or any link contained in a linked site, or any changes or updates to such sites.  Any access to and use of such linked sites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites.  We are not responsible for the information and privacy practices of such third-party websites.  Third parties may independently collect information about their website visitors.  We cannot control the collection of this information.  Your use of third-party websites is at your own risk.  If you do not want those companies to collect information about you, you should contact those companies directly.

Communicating With You

By using our Website and products and services or otherwise providing Personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use.  For example, if we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Website, by sending an email, or otherwise contacting you.

Effective Date, Policy Change

This Policy is current as of the Effective Date set forth above.  We reserve the right to change, modify, add or remove portions of this Policy at any time and in our sole discretion.  If we decide to change our Policy, we will post those changes on this page.  When you visit the Website, you are accepting the current version of this Policy as posted on the Website at that time.  We recommend that users revisit this Policy on occasion to learn of any changes.

Law and Jurisdiction

By visiting the Website, or using any of our Services, you agree that your Personal Information will be handled as described in this Policy.  Your use of our Website or Services and any dispute over privacy, are subject to this Policy and our Website Terms of Use, including its applicable limitations on damages and the resolution of disputes.  US Service Center Terms of Use are incorporated by reference into this Policy.

How You Can Contact Us

Additional information

How we protect your data

We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. We implement physical, administrative and technical safeguards to protect your Personal Information from misuse, and unauthorized access, disclosure, alteration and destruction. However, please be aware that despite our efforts, the internet cannot be guaranteed to be 100% secure or error-free and we cannot ensure or warrant the security of any Personal Information you provide to us. It is your responsibility to protect against unauthorized access to your user ID, password, phone number, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your user ID and password private. You must notify US Service Center immediately at if you suspect that your password or user ID has been compromised. You are solely responsible for any unauthorized use of the Website conducted via your password and user ID. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.