Lenovo’s Accidental Damage Protection protects your investment from operational or structural damage due to common accidents like drops, spills, electrical surges or failure of the integrated screen. This fixed cost, fixed term protection plan minimizes unexpected repairs for predictable budgeting, and provides significant savings relative to the cost of non-covered repairs. Lenovo guarantees that systems will be repaired with qualified Lenovo parts. If the system is not damaged beyond repair, the end users’ PC is returned to them after being restored by certified Lenovo technicians. If repair is not possible, the entire system will be replaced at no additional charge.


With today’s highly mobile users, the unexpected is bound to happen, even to exceptionally engineered PCs. Lenovo’s mobile repair data indicates that a significant percentage of users will experience non-warranted damage within the first three years of the PC’s life cycle. Accidental Damage Protection offers significant savings relative to uncovered repairs.


A single, upfront investment allows accurate prediction of yearly system repair costs.


Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on machine and repair.


ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair.


Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.


Standard warranty terms and conditions don’t cover accidental damage. With Lenovo’s Accidental Damage Protection, your system is protected from the unexpected. Through our global network of depot repair centers, PCs are repaired by Lenovo™-Certified technicians using Lenovo™-Qualified parts. If it is not damaged beyond repair, the end users’ own PC is returned, and if repair is not possible, the entire system will be replaced at no additional charge1. With an upgrade to Expedited Depot Warranty Service, you can ensure minimum downtime with faster turnaround on covered repairs.


Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to the integrated LCD screen. If you have on-site warranty coverage, you may qualify for on-site ADP repairs3. ADP is available on all Think branded notebooks, tablets and a subset of M Series All-in-One Desktops5.


  1. Your system accidentally slips off the table and the LCD screen cracks
  2. An electrical surge causes significant damage to your PC’s hardware during a lightning storm
  3. The coffee spills on the keyboard and the extent of damage is unknown


Cosmetic damage4, equipment loss or failures due to usage outside of normal operating conditions. Any data loss or interruption of business, intentional damage and misuse, removal or alteration of parts, accessories, theft, damage from fires, damage to peripherals or third-party products, even if sold by Lenovo™.


  1. The outer case cracks but your system still operates effectively
  2. You’ve left your PC behind on the subway
  3. The system is used in the rain, and you lose an entire day of productivity because your PC no longer functions
  4. The stylus or battery is misplaced



  1. Based on a sample of Lenovo™ claims, Accidental Damage Protection can save, on average 28% versus the typical cost of repair, and 75%–80% for Tablets (ADP available on ThinkPad® Tablets only)
  2. Typical replacement costs for commonly damaged components:
    • System Board up to $500
    • Display $450
    • Disk Drive $300
    • DVD Drive $200
    • Damaged tablet: $250 for minor repairs and up to $600 for replacement of multiple parts
  3. IT Departments don’t have to purchase and manage spare inventory to fix damaged PCs.
  4. Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
  5. Minimize downtime and maximize convenience with an upgrade to Expedited Depot Service.